VATO Group

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Privacy Policy

Effective Date: 30.01.2025

At Visit Albania Tour Operator (operating under VATO GROUP SHPK), we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book a tour, or use any of our services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Information We Collect

We collect two types of information from our users:

  • Personal Information: This includes information that can be used to identify you, such as:
    • Name
    • Email address
    • Phone number
    • Address
    • Passport/visa information (for international tours)
    • Payment details (credit card or bank details)
  • Non-Personal Information: This includes data that does not identify you personally but helps us improve our services, such as:
    • IP addresses
    • Browser type and version
    • Time and date of access
    • Pages visited on our website
    • Location data (for some services)
  1. How We Use Your Information

We use your information for the following purposes:

  • Booking and Reservation: To process and confirm your booking, send itinerary details, and respond to inquiries or modifications.
  • Payment Processing: To process payments and provide you with payment receipts.
  • Communication: To send updates about your booking, confirmations, reminders, and promotional offers if you have opted-in.
  • Personalization: To personalize your experience based on your preferences and requests, such as specific tours, dietary needs, or accommodation preferences.
  • Marketing: To send you newsletters, special offers, and marketing material if you have opted to receive them.
  • Improvement of Services: To analyze your usage of our services for quality improvement and better customer service.
  1. How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard encryption and security protocols to ensure that your data is protected while being processed or transmitted.

  • Payment Information: Payments are processed through secure channels, such as payment gateways, and we do not store sensitive payment details (like credit card numbers) on our servers.
  • Data Storage: Personal data is stored in a secure database, accessible only by authorized personnel.
  1. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

  • Service Providers: We may share your information with partners, hotels, transportation providers, or tour operators who are involved in fulfilling your tour or service booking.
  • Legal Compliance: We may disclose your information if required by law or in response to legal requests by government authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.
  1. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, analyze traffic, and improve the performance of our website.

  • Types of Cookies We Use:
    • Essential Cookies: These cookies are necessary for the operation of our website and services.
    • Analytical Cookies: These cookies help us analyze website usage and optimize performance.
    • Marketing Cookies: These cookies allow us to show you relevant advertising and offers based on your browsing behavior.

You can choose to disable cookies in your browser settings, though this may affect the functionality of the website.

  1. Your Rights

Under data protection laws, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: If your personal information is incorrect or incomplete, you have the right to request correction.
  • Right to Erasure: You may request the deletion of your personal information, subject to certain legal obligations.
  • Right to Object: You have the right to object to the processing of your personal data for marketing purposes.
  • Right to Withdraw Consent: If you have consented to receive marketing communications, you can withdraw your consent at any time by contacting us.

If you wish to exercise any of these rights, please contact us using the details provided in section 9.

  1. Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

  1. Retention of Personal Information

We retain your personal information for as long as necessary to provide our services and as required by law. When your personal information is no longer needed, we will securely delete or anonymize it.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

  1. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon publication. We encourage you to review this Privacy Policy periodically for any updates.

By using our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

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