FAQ’S

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FAQ’S

Why should we book your tour packages?

  • We are a small tour operator and we would do every packages that fits you best
  • With us you will have the opportunity to be guided by local tour guides
  • Taking you in unique destinations of Albania
  • You can tailor your dream destination and get the itineraries from our local expert planner.

How do we reserve the tickets or process the bookings?

  • We have made the booking process easy for all our new customers. Please check the steps for booking in the “Booking Procedure” section in our website
  • You can book by emailing or calling us

How do we contact you?

  • For any queries or doubts, please feel free to visit our “contact us” page to know the telephone, email address and head office address.
  • If you have any questions or concern, do visit our office in the regular office hours and avail immediate assistance.

What kind of vehicles do you use?

  • The vehicles used by us are fully air-conditioned installed with comfort features. You can definitely enjoy a leisure trip in your vacation.

Can we choose our own start and finish of the trip?

  • Yes, it actually depends upon the package you chose. Customers are given the option to select their preferred package suiting to their time schedule. After confirming your tour package, you can check more details by contact our customer service team directly.

Will I be charged for canceling ?

Plese read our term and conditions

What does a Private Tour mean?

  • Private tour mean the package offered to a single individual. Few people would be interested to explore the domestic and international destinations on their own leaving their friends and family. Visit Albania Tour Operator provides  private tour packages for the individuals suiting to their need and requirement.

What does a Group Tour mean?

  • Booking tour packages for more than one people comes under “Group Tour” package. We ensure to offer a wide range of attractive group tour packages along with the itineraries and guide. Group tour is really fun and pleasurable too.

Can we chose our own hotels?

  • Yes, you have the option to select your type of accommodation in the tour package. However, our customer support team will help in selecting the best accommodation suiting to the destination selected.

I'm a tour foreign operator/travel agent/group leader. How do I book clients on one of your tours or services ?

  • If you are a foreign operator/travel agent /group leader and  you would like to book for your clients on our  tours or services , please send an email us info@vato.al  or call Isuf  +355696898232

Do you arrange attractions entries and accommodation?

    • We provide 3 different types of payment method:
    • 1 )Cash on arrival in Albania 2) Bank Transfer 3) Western Union or Money Gram Transfers

What about Payment Terms ?

We normally need an advance amount once we are able to confirm you arrangements for the tour. The amoutn depends on the services you may require for the tour. This can be paid through bank transfer (before arrival) credit card, traveller’s cheques or cash. We need balance payment before arrival. The exact terms will be given at the time of reservation.

Can we cancel our tour package?

Yes, you have the right to cancel your tour packages at any point of time. You are required to inform us before a period of 10 days or send us an email to info@vato.al

Ask a Question

If you feel that you have any questions to ask, please don’t hesitate to contact us dropping an email to info@vato.al
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